Frequently asked questions

Browser-local tools process on your own device, so the answer is: your laptop or phone. Server-side tools run on Vercel in the iad1 region (Washington, D.C., USA).

If you're uploading a sensitive file from outside the US, the file transits the public internet to reach our server — we recommend a secure network. Details on the privacy page.

Free-tier server-side uploads and their outputs are deleted within 60 minutes, enforced by a cron job — not a promise in our marketing copy. Paid plans retain files for 24 hours so you can re-download if a conversion went sideways.

Browser-local AI tools have no retention because we never receive the file. See the full retention schedule on the privacy page.

No. We do not use your files to train, fine-tune, or evaluate any machine-learning model — ever, on any tier. The AI models we ship (background removal, upscaling) are pre-trained open-source models that we run as-is.

We have no pipeline that could capture your file for training, because we don't want one. This applies equally to free and paid tiers.

Yes. Free conversions are anonymous with no sign-up, no advertising cookies, and no third-party trackers — the simplest possible lawful basis. For paid accounts we store only your email and a usage counter.

You can request export or deletion at any time via email, and we honor requests within 30 days. We do not sell personal data or share it for cross-context behavioral advertising. Detail on your rights.

We show a friendly message telling you the cap resets at midnight UTC, and suggest upgrading if this is a recurring problem. We do not silently fail, downgrade output quality, or watermark.

The cap is per device fingerprint (anonymous) — no account is created to track you. If you regularly hit it, Basic at $12.99/mo removes the daily cap entirely.

Yes. One click from your account page. You keep paid features until the end of the current billing period, then automatically move to the free tier — no retention questionnaire, no "are you sure", no dark patterns.

Annual plans can also be cancelled at any time and are prorated per our refund policy.

Yes — a 100% money-back guarantee within 14 days of any charge, for any reason. Email support@fireconvertapp.com and we'll issue the refund through Stripe; usually within one business day.

After 14 days, annual plans are prorated for the unused months; monthly plans are not refunded, but you can cancel to avoid the next charge.

The short answer: no daily cap, larger file sizes, API access, no ads.

• Basic ($12.99/mo): 1,500 conversions/month, high-priority queue.
• Standard ($24.99/mo): 2,000/month, higher priority.
• Pro ($29.99/mo): 4,000/month, GPU encoding where applicable, highest priority.

Today's upload cap is 4 MB across all tiers because of our current infra ceiling — the per-plan file sizes (up to 5 GB) unlock with direct-upload, shipping next. Full breakdown on /pricing.

Free: 4 MB per file.
Paid plans advertise up to 5 GB, but today every tier is capped at 4 MB because of our current infra ceiling — direct-upload support unlocks the larger limits and is shipping soon.

We're upfront about this on the pricing page rather than letting you pay and then hit an undocumented wall.

On the free tier you process one file at a time. Paid tiers support 100-file batches with up to 100 concurrent conversions — drop a whole folder into the dropzone.

Every file in a batch counts as one conversion against your monthly allowance. See the plan comparison for the full limits table.

Yes. HEIC to JPG is live and handles iPhone's HEIF/HEIC variants, including multi-image containers and 10-bit HDR frames.

Conversion runs server-side via libheif because Safari and Chrome don't ship a browser-native HEIC decoder. Auto-delete within 60 minutes, same as every other server-side tool.

Not today, and we'll tell you where to go instead. If you need production-grade OCR or e-signatures on PDFs, iLovePDF and Smallpdf still do that better — we say so openly on those comparison pages.

OCR is on our roadmap but won't ship until we can match their accuracy. E-sign is a separate product category we're unlikely to chase.

Sign up for any paid plan, then open your account dashboard — your key is generated automatically and visible under "API". You can rotate it at any time.

Keys are bound to your plan's monthly conversion allowance and there's no separate API billing.

Rate limits match your plan's monthly conversion allowance — Basic 1,500/mo, Standard 2,000/mo, Pro 4,000/mo — plus 100 concurrent requests at a time across all tiers.

A 429 response includes a Retry-After header. There's no per-second burst limit beyond the 100- concurrent ceiling. Full detail at /api/docs.

Yes. Every paid plan — Basic, Standard, and Pro — includes API access at no extra cost, metered against the same monthly conversion allowance as the web app. There is no separate API tier to buy, no per-request billing, and no surprise overage charges.

Free-tier use of the API is not supported today; sign up for a paid plan to get a key.

A tiny, independent team — not a VC-funded company, not an Adobe or FreeConvert subsidiary, not a branding front for a data broker. We bootstrap from paid plans and the whole stack (Next.js on Vercel, Supabase auth, Stripe billing, in-browser WebAssembly for AI) is chosen to keep us honest and the surface area small.

Questions or feedback go directly to a person: support@fireconvertapp.com.

We wrote an honest head-to-head for each one — including where they still beat us.

• vs remove.bg — we win on price & privacy; they still win on hair detail and the Photoshop plugin.
• vs iLovePDF — we win on volume & AI; they still win on OCR and e-sign.
• vs Smallpdf — we win on free cap; they still win on the PDF editor.

Three more live at /compare (CloudConvert, Zamzar, Convertio).